FAQ: Frequently Asked Questions

🌿 About Our Kokedamas

What is a kokedama?

A kokedama (苔玉) is a Japanese art form where a plant's roots are wrapped in a ball of substrate and covered in moss or coconut fibre. The word literally means "moss ball." Each MORI kokedama is handmade with care — a living sculpture that brings calm, natural beauty into any space. Learn more →

Are your kokedamas handmade?

Yes, every single one. No two kokedamas are exactly alike. Each is shaped, wrapped, and tied by hand in small batches, which means yours is genuinely one of a kind.

What plants do you use?

We work with a curated selection of indoor plants suited to the kokedama format — including Anthurium, Ficus, Monstera, Olive, Orchid, and Peperomia. Each product listing tells you exactly which plant is inside.

Do they come with a pot or tray?

Kokedamas are designed to be displayed without a traditional pot. They can be placed on a small dish, tile, or hung as a suspended display.

📦 Orders & Shipping

How long does shipping take?

Orders are prepared within 2–3 business days. Delivery time depends on your location — standard shipping takes 3–7 business days. Visit our Shipping page for full details.

Do you ship internationally?

Currently we ship within Portugal and the European Union. We're working on expanding — sign up to our newsletter to be the first to know.

Can I track my order?

Yes. Once your order is dispatched, you'll receive an email with a tracking number.

What if my plant arrives damaged?

We package our kokedamas with great care. If your plant arrives damaged, please photograph it within 24 hours of delivery and contact us. We'll make it right.

💳 Payments & Pricing

What payment methods do you accept?

We currently sell through Gumroad, which accepts all major credit and debit cards (Visa, Mastercard, Amex) as well as PayPal.

Can I use a discount code?

Subscribe to our newsletter for occasional offers and early access to new pieces.

🔄 Returns & Exchanges

What is your return policy?

Because our kokedamas are living plants, we cannot accept returns due to change of mind. However, if your plant arrives in poor condition, contact us within 24 hours of delivery. See our Refund Policy.

My plant isn't looking well — what should I do?

First, check our Care Hub — most common issues are addressed there. If you're still concerned, reach out to us directly. We genuinely want your plant to thrive.

🌱 Plant Care

How do I water a kokedama?

Kokedamas are watered by submersion, not pouring. Submerge in room-temperature water for 15–20 minutes, drain well, and return to its spot. Visit our Care Hub for the full guide.

How much light does a kokedama need?

It depends on the plant. Most prefer bright, indirect light — away from harsh direct sun. Each product listing includes specific light requirements.

Can I repot my kokedama?

Yes — as your plant grows, you may want to refresh the substrate or expand the kokedama.